800.633.6125
Frequently Asked QuestionsRSI professionals are happy to talk with personally about any questions you may have regarding our services and your litigation needs. Feel free to contact us at 800-633-6125. Do you design and produce trial timelines? Q: Do you design and produce trial timelines? A: Yes. RSI uses top-of-the-line graphics tools to design all client-supplied trial timeline information in a digitized format. Formats may include PDF files for strategic planning and other attorney use, and also PowerPoint and exhibit boards for use as deposition and trial presentations. Q: Do you provide trial support? A: Yes. RSI's trial consultants assist teams with pre-trial preparation and on-site trial proxy services. Our professionals provide support with: database creation, exhibit design, war room support and video clip creation. Q: Do you rent and set up trial equipment A: Yes. RSI supplies and sets up all courtroom equipment and technology that clients require, such as LCD projectors, document cameras, screens, laptops, monitors, and cabling. Q: Is RSI able to assist with my trial exhibits after hours? On weekends and holidays? A: Yes to both. RSI is very often called to produce last-minute exhibit work at any time - day and night. Account managers are available 24/7. Q: Can you recover deleted files and emails from a computer? A: Yes. RSI's computer forensics specialists visit client locations and forensically copy all hard drives containing case-relevant data. The copying process employs hash verification programs to assure verification of all data at the binary level. The data is preserved and analyzed for later evidentiary use. Q: Can you recover files from cell phones or other mobile devices? A: Yes. RSI's forensic specialists can recover incoming and outgoing emails and text messages on most cell phones and other mobile devices, employing the verification techniques described above. Q: Do you offer training or technical support for litigation software? A: Yes. RSI's on-staff certified software consultants resell four leading litigation and document management software packages:
Each program employs database and search functionality for managing case materials. The first two programs also offer guidance during the discovery process to identify relevant information. RSI will install, customize and train personnel to master these sophisticated tools and keep their skills up-to-date. Q: Can you edit and/or convert audio and video files from original media to CDs or DVDs? A: Yes. RSI multi-media services can capture data or images on a range of original or outdated media, and edit or convert all desired content to digital files. Q: Can you convert email files to Tiff images and import them into litigation support software? A: Yes. We can convert commonly used email-formatted files such as PST to Tiff images and will also prepare Tiff images for importing into all major litigation support programs. Additionally RSI's conversion process applies to the majority of commonly used file types. Q: Can you perform on-site imaging? A: Yes. When documents must remain onsite, RSI's trained imaging technicians will travel anywhere within the continental United States to securely image records and documents with minimum disruption to the host. Q: Do you copy and scan X-rays? A: Yes. We can reproduce X-rays in any format with exceptional quality in positive or negative output for trial exhibits, or digitized and deliverable in electronic files or stored on a CD or DVD. Q: Does RSI charge for pick-up/drop-off services? A: RSI does provide pick-up and drop-off services within the Kansas City metropolitan area - free of charge. Q: Does RSI only pursue medical records? A: No. RSI obtains records from many types of record providers, such as, IRS, SSA, Veterans Administrations (as well as governmental agencies), education institutions and employers. Q: How are provider fees handled? A: RSI pays the fees up front to the provider in order to obtain the records in a more timely manner. Q: How long does it take to obtain records? A: The average turnaround time to process records is four weeks. Q: Does RSI follow up with current treaters? A: Yes. RSI will follow up with current treaters based on protocol set by the client. As a standard, RSI follows up with current treaters every 90 days. Q: Does RSI collect evidence? A: Yes. RSI collects physical and diagnostic evidence, original pathology/cytology slides and blocks, and radiology films - utilizing detailed custodial transfer documentation. The specific handling of evidence is based on client protocol. Q: Does RSI have the ability to collect and process electronically stored information (ESI)? A: Yes, our collection process is extremely defensible, preserving file timestamps and hash-verifying the results. RSI's processing procedures extracts metadata associated/embedded within hundreds of different file types. Q: How can I reduce my eDiscovery costs? A: The easiest and most effective way to minimize costs is to reduce the amount of data collected by focusing on "key" or "relevant" data. This approach is called a "targeted" collection. Isolating certain file types, running keyword searches, and filtering by date range, at the point of collection, will substantially reduce costs throughout the collection and processing phases. Q: Can RSI create load files for Concordance or Summation? A: Yes, RSI has the ability to create load files for virtually all litigation support software applications. Contact RSI for a complete list. |
RSI provides all of our imaging needs. The staff is very upfront with deadlines so there is no confusion about when to expect the job, and in this fast-pace working environment, their diligent effort to keep clients informed and up-to-date is a testimonial to their expertise and professionalism."
Taylor Cook
Professional Environmental Engineers
Professional Environmental Engineers
